How do I track the progress of my application?
When you access your Application Status page, it's easy to keep track of major milestones, action items, and information about your loan. You can select View Your Application in one of the emails we sent you or sign on here.
To access your Application Status page, you will need your Wells Fargo Online® username and password. If you are not a Wells Fargo Online customer, you will sign on using the following information:
- Last name
- Date of birth
- Last 4 digits of your Social Security number
- Access Code (sent to you by email)
Once you enter the above information, you will be taken to a custom page with all your application(s)
Can I access my application status using my Wells Fargo Online username and password?
If you are eligible, you can access your application status online using your existing Wells Fargo Online username and password.
How do I access my application status if I am not an Online Banking customer?
If you are eligible, we sent you an email confirmation when you submitted your application. If you are not a Wells Fargo Online customer, this email would have contained a unique Access Code that allows you to securely sign on to check the status of a submitted application.
What is an Access Code?
An Access Code is a unique alpha numeric code that we send to you by email when you save or submit your application. It allows you to sign on to check your application(s) online if you are not a Wells Fargo Online customer. If you are an existing Wells Fargo Online customer, you will not receive an Access Code because you can use your Wells Fargo Online username and password to access your saved or submitted application(s).
What if I didn’t receive an email confirmation when I submitted my application?
If you did not receive an email from us, online status may not be available for your application.
What if I forgot or lost my Access Code?
Go to your Application Status sign on page, select Access Code from Email, and then Resend Access Code. Enter your email address and select Continue. Your Access Code will be sent to you in an email. You can then access the Application Status page by selecting View Your Application and entering your Access Code.
How long will my saved application be available?
A saved application will be available for 30 days from the date you first saved it, or within the time we specify in the application.
Why couldn't the system find my application?
If your application status wasn’t found, it could be that the information you entered to sign on to your Application Status page does not match an application we have on file. You must use the same information to retrieve your application status that you used when submitting the application.
If you are sure that you entered the information correctly, it may mean that online application status is not available for your application.
Why was I sent another Access Code?
If you have saved or submitted multiple applications, you will be assigned one Access Code, allowing you to access all of your applications. You might receive another Access Code:
- If you requested that we resend it to you.
- As a security precaution, if personal information was modified on your application.
- If for any reason your Access Code expires.
- For your security, a separate Access Code will be sent to you for new applications that you have saved if the email address you entered is different from what is on file for any other applications you have in progress.
Why didn't I get an Access Code?
There are two reasons you may not have received an Access Code. First, if you’re a Wells Fargo Online customer, then you can use that username and password to check the status of your application. If you are not a Wells Fargo Online customer and didn’t receive an Access Code, it means that this service isn’t available for your application.
Why was my access temporarily blocked?
For your security, if there have been several failed attempts to sign on to your saved or submitted application, we will temporarily lock access to your application and email you a new Access Code.
Why was my access disabled?
For your security, we permanently disable access to saved or submitted applications if there have been multiple attempts to sign on using information that does not match with a submitted application. If this occurs, your saved applications will be cleared from our system as a security measure. Your submitted applications will remain.
How long will documents be available to me online?
For submitted applications, if loan documents were provided to you through the status service, those documents will be available for viewing in the status tools until 60 days after closing or cancellation.
How do I update my email address on file?
Please call us at 1-877-592-7298 to update your email address associated with the application.
Can I access my status from my mobile device?
Yes.
Can I review and electronically sign disclosures from my mobile device?
Yes. If you have issues with printing and electronically signing your application from your mobile device, you can sign the application in the branch.
